Refund policy

All sales final on made-to-order items
Every MADEBYNANO piece is printed or embroidered for you, so we don’t accept returns or exchanges for size or change of mind.

Damaged, defective or wrong item?
Email design@nanoabe.com within 7 days of delivery with your order number and a photo of the issue, and we’ll replace the item or refund you.

Cancellations
Orders can be cancelled within 24 hours of purchase, before production starts. Email design@nanoabe.com with your order number.

Design services and deposits
All deposits for design work are non-refundable. Your deposit reserves your spot in the schedule and covers time set aside for your project, so it can’t be refunded for any reason, including cancellations or change of mind. The remaining balance is due before final files are delivered. If MADEBYNANO cancels your project, your deposit will be refunded in full.

Refunds
Approved refunds go back to your original payment method.